---
title: Change or update your email address
description: There are two ways to transition to a new email in SmartCert. You can either have your administrator add your new email as a user, or you can create a new account yourself. Follow one of the two options below:
---

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# Change or update your email address

## How can I change or update my email address in SmartCert?

SmartCert accounts are permanently tied to the email address used at sign-up. To maintain the security and integrity of your account, the primary email cannot be changed once the account is created.

**If you need to use a new email address**

There are two ways to transition to a new email in SmartCert. You can either have your administrator add your new email as a user, or you can create a new account yourself. Follow one of the two options below:

 

**Option 1: Admin-Initiated Setup**

1. Provide your new email address to your company administrator.
2. Your administrator adds you as a user and sends an invitation to join the company’s SmartCert account.
3. Once you’re successfully added, ask your admin to deactivate your old account.

**Option 2: User-Initiated Setup**

1. Sign up for SmartCert using your new email address.
2. Request access to your company’s SmartCert account.
3. Your administrator approves the request.
4. After approval, ask your admin to deactivate your old account.

 

 

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