---
title: How are certs received from my supplier?
description: Using the Received dashboard to locate certs from a supplier. Retrieve MTRs from supplier on SmartCert.
---

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# How are certs received from my supplier?

## Quick guide to receiving certs from your supplier using your Received dashboard.

When I log into my dashboard it’s empty. How do I get my certs? 

SmartCerts are either shared from your supplier and automatically added to your Received dashboard or uploaded to your account when you click a SmartCert link or scan a QR code.

To access your Received dashboard, click on **Received** from the left navigation panel.

**Please note**: *It’s important to create your user account using the same email address your supplier used to invite you to view certs on SmartCert.* If you sign up with a different email, you won’t be able to access those certs, as access is tied to the specific email and company associated with the invitation.

If the cert you are looking for is not displayed in your Received dashboard, you will need to [request the cert](https://kb.smartcert.tech/knowledge/request-certs-from-your-supplier?hsLang=en) from your supplier/vendor.

 

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