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User status

Quick guide to User statuses visible on your user dashboard. 

The status of a user can be seen in the User dashboard, and are a reflection of the state of the user at any time. To access the user dashboard, login to your account and select Users from the left navigation panel. 

  • Invited to company: This user has received an invitation to join your company account, either through certs sent by a supplier or by another user.
  • Requested to join: This user has created a SmartCert account and requested to join your company. Please ensure they are affiliated with your organization before approving their request. If not, please contact support@smartcert.tech for help.
  • Active: This user is appropriately set up within your company account and based on their permissions, can take action.  Note:  Every user in the company must be assigned to a location (even if the company only has one location).  If the user isn't assigned to a location, they won't be able to view received certs or any other company activity.